The ambit was an ICT Department of a Public Administration with over 2,500 branches throughout the country. A sole ICT service company provided network support and maintenance for all the branches. The ICT Department’s main aim was to make the existing contract more workable and to facilitate keener tendering in the future.
An ICT Department have to make a change to make sustainable model both the current ICT service provider as the future provider had to tender.
The project covered two main aspects:
The following measures were identified as being key to the project’s success:
Budgetary stability during the transitional period (compared with 10-12% annual growth in deficits hitherto). An 8% cut in costs since the implementation of the new support and maintenance management model (in which the provision of services is split by tasks, geographical areas, enhanced management and control of services, etc.).