Recovery Management Model
Case Study

Recovery Management Model

The case covers a debt recovery company, which provides services to leading financial entities in Spain.

The project’s main aim was to make better use of information to improve decision-making and thus boost debt recovery rates.

 

THE CHALLENGE

The project’s main aim was to make better use of information to improve decision-making and thus boost debt recovery rates.

HOW WE HELPED

We drew up and implemented a new smart management system. This involved designing two new systems: reporting and scoring, the former covering suppliers and the latter debt-recovery action. Among other things, the new methodology involved: defining and analysing present debt recovery processes; analysis of the old reporting model; an inventory of management indicators; defining the new reporting process (balanced scorecards, internal and external operations reports); setting up reporting filters (geographical, debt-recovery stage, products, etc.).

 

Our proposal included: designing a new supplier evaluation and scoring model, the creation of a model for assigning debt-recovery cases; the design of a tool tailored to the new models and tool validation following implementation.

 

  • Implementation of a new reporting model making the impact of debt recovery measures clear to all stakeholders, including suppliers.
  • Implementation of a new supplier management and scoring model, which rated suppliers by their debt-recovery performance and which fostered objective comparison between suppliers (who now knew their place in the rankings at any given moment).
  • Implementation of a model for assigning debt-recovery cases, by which the best-performing suppliers were given more cases.

RESULTS

Implementation of these reporting and scoring models and adoption of the new approach to assigning cases led to a 10-15% improvement in the overall debt recovery ratio.

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