We work with a client’s product, compliance and operational teams to define, document and prioritise key operational requirements for launch. This is translated into a clear backlog of processes to guide process design effort from pilot to scale-up and beyond.

Over a period of weeks, not months, our teams work to design and test priority processes. This is accelerated by our operational process reference architecture and candidate process catalogue. We work with launch teams to predict likely volumes and seasonality so the business can resource efficiently and explore where automation can be used to improve service and reduce effort.

Operating iteratively and out in the open, we work with your existing workflow, CRM and Customer Service & RPA technology wherever possible. We know that operational processes perform far better when supported by technology, and prefer to leave you with a compliant app than a process map. We are deliberately vendor and solution agnostic (it’s part of our manifesto) to ensure your success is prioritised.