We work with a client’s operational owners to rapidly measure and prioritise existing processes – gaining a clear understanding of volumes, cost and ability to automate. We help them to work out which processes create differentiated value, and therefore they should own and optimise, and which do not and can therefore be sourced externally.

Our teams focus on improving and refining priority processes. Our methodology is accelerated by our operational process reference architecture and candidate process catalogue. We identify end-to-end processes that align with customer value and support leaders in identifying appropriate owners in the business to create a solid foundation for continuous improvement.

Operating iteratively and out in the open, we work with your existing workflow, CRM and Customer Service & RPA technology wherever possible. We know that operational processes perform far better when supported by technology and prefer to leave you with a compliant workflow rather than a process map. We are deliberately vendor and solution agnostic (it’s part of our manifesto) to ensure your success is prioritised.