Trends and Challenges

The Technology, Media, and Telecommunications sector is undergoing constant growth and transformation, and is, time and time again, committed to sustainable practices.

The incorporation and application of new technologies and disruptive solutions is altering the way we interact with technology, media, and communications. The proliferation of digital platforms and super apps has revolutionised the consumption of and access to these products, forcing institutions to implement a strategy based on improving the customer experience.

This digitalization also obliges organisations to correctly process data that will provide them with greater knowledge about the customer in order to make relevant decisions that affect the success of the business. In line with these advances, the management of trust, risk, and security while processing this data must also be considered.

In this demanding context, the search for new, qualified, and specialised talent in these areas will be key to the company’s growth.

Industry Transformation

Axis Corporate, part of Accenture has the necessary capabilities to respond to the current and future momentum of the industry, supporting the sector’s entities in their transformation processes, based mainly on the following lines of action:

  • Assessing new business models and entering into new markets through both organic and inorganic growth.
  • Reviewing and adapting the product and service portfolio to market needs.
  • Increasing the effectiveness and efficiency of the distribution model and channels.
  • Improving the customer experience and satisfaction.
  • Maximising profitability through efficiency in operations and supplier networks.
  • Optimisation of the finance function.
  • Integrating ESG practices in the corporate strategy and adapting the risk management, internal control, and audit models.
  • Optimising the technological model that supports the business and its scalability.